FAQ
GENERAL
1. Where are Etna glass products made?
All our products are crafted at our own factory in the outskirts of Bangkok, Thailand. This is where our journey began with a small glass studio started by our granddad in the 70s.
2. What makes Etna glass products unique?
Our products embody the characteristics of handmade craftsmanship, each with a charm that gives special touches even in the simplest moments, like enjoying a refreshing drink of water. They're not just beautiful though; they're also designed for everyday use - practical, durable, dishwasher safe, and affordable. It's the perfect blend of style and functionality!
Our glass colours are also real glass colours derived from mineral pigments sourced from the earth and directly infused into the glass body, ensuring authenticity and safety for food contact. Unlike sprayed or painted alternatives, our hues are permanent and won't fade or wash off even after multiple cycles in the dishwasher
Furthermore, by choosing our products you support the age-old craft of glassblowing and the local communities in the Thai village of our production site. We're committed to employing locals, offering them job security, and fostering skill development for long-term sustainability.
3. Are Etna glass products made from recycled glass?
Our glass composition typically includes 30-70% recycled glass pieces sourced from broken or rejected glass from previous batches. We ensure that nothing goes to waste, fostering a circular production process
Our products are not made from used bottles/ jars due to, among other factors, colour limitations that arose from impurities,
That said, we’re happy to offer custom recycling project - like this one we did with Bo.lan, a Michelin-starred restaurant in bangkok
4. Are Etna glasses produced ethically?
We're more than just a business; we're a family. Our close-knit relationship with our workers reflects our commitment to ethical production practices You can read more about our story here.
5. How do you achieve the beautiful colours in the glass products?
Our glass’ beautiful colours are derived from mineral pigments sourced from the earth and seamlessly infused into the glass body, ensuring their authenticity and safety for food contact. Unlike sprayed or painted alternatives, our hues are permanent and won't fade or wash off even after multiple cycles in the dishwasher
6. Are Etna glass products dishwasher-safe?
Indeed! For more detailed care instructions, check out our Product Care page here.
7. Do you have a shop? Where can I find your products physically?
We occasionally participate in markets and pop-ups. You can also find our products through our amazing partners. Stay updated on our whereabouts by following us on Instagram.
BUSINESS CUSTOMERS
8. Do you offer wholesale pricing for businesses?
Absolutely! We're delighted to offer special pricing for bulk purchases. Get in touch with us, and we'll provide you with a personalised quotation
9. Do you accommodate custom designs?
With our own production facility, we have the capability to turn your custom designs into reality. Let us know your requirements, and we'll work together to bring your vision to life.
10. What is your minimum order quantity for custom or wholesale orders?
Our minimum order quantity varies depending on the product and customization requirements. Please reach out to our sales team for more information
11. Can I request samples before placing a bulk order for my business?
Of course! We understand the importance of seeing and feeling the quality of our products before making a large purchase decision. Contact us to request samples, and we'll be happy to provide them for you.
If you haven't found the answer to your question, feel free to reach out to us! We're here to help