EN27_011.jpg

RETURNS & EXCHANGES

RETURNS

We really hope that you’re happy with your order, but if not, returns are possible within 14 days from the day your order is delivered to you. 

 

Please note that we do not cover the costs of returning products, and are only able to accept products with no signs of use (free from stains, dirt, etc.). 

 

Refunds will be credited by the same method of payment within 14 days after we receive the returned products. 

If you need to return an item please contact us and specify your order number.

 

EXCHANGES
For exchanges, we kindly ask you to first make a return and then place a new order. 

PRODUCTS & SERVICES

INFORMATION

© 2021 Etna Glass GmbH