EN27_011.jpg

PRIVACY POLICY

We take the protection of your personal data seriously and your trust is very important to us. The following Privacy Policy serves to provide you an overview of how your we handle your data.

GENERAL INFORMATION

THIRD PARTY HOSTING

Our website is hosted on the Wix.com platform. Wix.com provides us with the hosting and presentation of our website, as well as the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. For further information on data protection from Wix.com, please see https://www.wix.com/about/privacy

PERSONAL DATA

Personal data is data that relates to you as an identifiable person. In particular, we process the following personal data (collectively: "data"):

  • your name, your address, your e-mail address, your telephone number 

  • your username and password for the customer account (if applicable)

  • your order data, the products you have purchased, the services used, payment information , your preferences with regard to product types

  • your data that arise when you use our online offer 

  • data that we receive from our service providers in certain cases (e.g. from credit agencies or Payment service providers)

  • data of your behaviour in connection with surfing our website (e.g. clicking on a product)

  • data of your behaviour in connection with our marketing campaigns (e.g. clicking on a link in the newsletter)

 

PURPOSE OF DATA PROCESSING

We collect and process your data only in the following cases:

  • if you have given your consent

  • if it is necessary for the fulfilment of the contract with you

  • if we have a legitimate interest in processing

  • if it necessary to fulfil a legal obligation

  • to offer you the best possible shopping experience on our website

In particular, this means we may collect your data when you visit our website, set up an account, place and order, contact us, or when we use cookies.

DATA SHARING TO THIRD PARTIES

Your data will not be disclosed to third parties unless necessary for our service and only on the basis of legal permission:

  • if you have consented to the transmission of your data in accordance with Art. 6 Para. 1 lit. a GDPR

  • if it is necessary to fulfil the contract in accordance with Art. 6 Para. 1 lit. b GDPR (e.g. data transfers to payment and logistics service providers, transporters and suppliers if they supply you directly)

  • if it is necessary to fulfil a legal obligation in accordance with Art. 6 Para. 1 lit. c GDPR

  • based on our legitimate interest or the legitimate interest of a third party in accordance with Art. 6 Para. 1 lit. f GDPR (e.g. data transfers in the context of the assignment of claims or to credit agencies for the purpose of credit checks)

We do not sell, lease, or rent your data. We may provide your data if needed for lawful requests, fraud combating, mergers or acquisitions or protection of our interests.

DATA STORAGE

We only store your data for as long as (1) it is necessary for the respective purpose of processing (2) it is required by applicable law (e.g. according to commercial and tax law) or (3) until you inform us that your customer account should be deleted.

 

DATA PROCESSING WHEN YOU VISIT OUR WEBSITE

When you visit our website, the provider of our website collects and stores the following information in so-called server log files, which are automatically transferred to us:

  • information about the browser and operating system used 

  • the IP address of your Internet service provider

  • the website from which you are visiting our website 

  • the date and time of access

This data is evaluated exclusively for the purpose of ensuring trouble-free operation of the website and improving our offer. Data processing takes place in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR to safeguard our legitimate interests in a improving the stability and functionality of our website. 

DATA PROCESSING WHEN YOU CREATE AN ACCOUNT

To set up your user account, an email address and a password are needed. The e-mail address serves as the access code for the user account. After successful registration, you will receive a confirmation email. You can also store your personal information in your user account and use it to shop conveniently on our website. The information can be updated at any time in the personal area of ​​the user account ("My Account"). We use this data, among other things, to process orders, offer payment options and process payments and any refunds.

We would like to make your visit to our website as pleasant as possible using the "Stay logged in" function. This function enables you to use our services without having to log in again each time. From a technical point of view, a cookie is stored on your device, which ensures that you do not have to log in again on subsequent visits to our website. This function is not available to you if you have deactivated this cookie in your cookie settings, or if you have deleted the cookie in your browser settings after logging out of our website. We also recommend that you do not use the “stay logged in” function if the computer is used by several users. 

DATA PROCESSING WHEN YOU PLACE AN ORDER

CREDIT CARD PAYMENT

All direct payment gateways offered by our platform host, Wix.com, and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

PAYPAL

If you choose the payment method PayPal or Braintree (a PayPal Service), your personal data and payment data will be sent to PayPal (Europe) S.à. rl et Cie, SCA, 22-24 Boulevard Royal, 2449 Luxembourg so that you can authorise the payment to us with PayPal.  This data transfer takes place in accordance with Art. 6 Para. 1 lit. b GDPR and only insofar as this is necessary for payment processing. The data transmitted to PayPal may be passed on to credit agencies on the basis of PayPal's legitimate interest in determining your creditworthiness. Further information is available at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

DATA PROCESSING WHEN YOU CONTACT US

When your contact us by email or via the contact form, we collect your name, email address, telephone number, order information (if applicable) as well as any other information that you transmit to us.

COOKIES 

We use cookies in order to enable the technical functionality of our website, create optimal user experience, display suitable products, or for market research.

WiX.COM

Our platform host, Wix.com, uses cookies. The cookies used are generally essential cookies which aim to provide great user experience, optimise the website's performance, and ensure the platform is secure and safe.​ For more information on the cookies used by Wix.com, please see https://support.wix.com/en/article/cookies-and-your-wix-site

GOOGLE ANALYTICS

If you have given your consent, this website uses Google Analytics, a web analysis service by Google. Google Analytics uses cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and saved there. By activating the IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases. The anonymised IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. You can prevent Google from collecting the data generated by the cookie and relating to your use of the website and from processing this data at https://tools.google.com/dlpage/gaoptout. For more information on how Google Analytics handles user data in Google's data protection declaration, please see https://support.google.com/analytics/answer/6004245?hl=de

GOOGLE RECAPTCHA

We use the reCAPTCHA service from Google in order to distinguish whether the input is made properly by a human or improperly by automated machine processing. The query includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. The different data protection regulations of Google apply to this data. For more information on Google's data protection guidelines, see: https://www.google.com/policies/privacy/

 

YOUR RIGHTS

You have the following rights in accordance with the requirements of data protection law:

  • the right to request information about your processed data

  • the right to request correction of your data, if your data processed by us is incorrect or incomplete  

  • the right to request deletion of your data from us, if we process it unlawfully or if the processing disproportionately interferes with your legitimate protection interests. Please note that there may be reasons that prevent an immediate deletion, e.g. in the case of legally regulated retention requirements. 

  • the right to request restriction of the processing of your data, if:

    • you dispute the accuracy of the data for a period of time that enables us to check the accuracy of the data

    • the processing of the data is unlawful, but you refuse to delete it and instead request a restriction on the use of the data

    • we no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims

    • if you have lodged an objection to the data processing

  • the right to object, on legitimate grounds, to the processing of your personal data

  • the right to request data portability: you can request, to the extent applicable, that your data be transferred in a structured, common and machine-readable format to another person responsible. provided that we use this data on the basis of a revocable consent given by you or for the performance of a contract between us, and this processing is carried out using automated procedures.

  • the right to complain: if you believe that our processing of your data infringes your legal rights, you have the right toto lodge a complaint with the responsible supervisory authority

If you want to assert one of the aforementioned rights, please contact us. Please note that upon exercising any of these rights, you may be requested to provide additional information for identification purposes.

 

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify our privacy any time. If fundamental changes are made, we will notify you of the changes.

CONTACT

If you would like to: access, correct, amend or delete any personal information we have about you, or if you have any questions, you can contact us at info@etnaglass.com

January 2021

PRODUCTS & SERVICES

INFORMATION

© 2021 Etna Glass GmbH